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Unified Office Adds Operations Performance Suite to its Hybrid Cloud Service

By Ken Briodagh February 14, 2017

Unified Office, a leading managed services provider offering reliable hybrid cloud-based virtual communications services and business analytics, recently announced its new Total Connect Now Operations Performance Suite (TCNOPS), the latest addition to its award-winning product line. TCNOPS enables Quick Serve Restaurants (QSR) and other SMBs to improve operational performance and effectiveness using Unified Office’s new Internet of Things (IoT) operational performance suite. TCNOPS integrates alerting and reporting functions for business critical information into Unified Office’s industry leading Visual Performance Suite (VPS), advanced analytics platform.

“We are bringing TCNOPS to the restaurant industry first.” said Ray Pasquale, CEO and Founder, Unified Office. “They live in a highly regulated world. For example, refrigeration and prep table temperatures are crucial not only to maintain food safety compliance but also temperature variations that might result in food inventory waste. Regulations for things that we might take for granted like exhaust fan emissions are also critical to their industry. The reliable delivery of business critical information such as refrigeration outages and exhaust emissions are important to our QSR customers.”

TCNOPS is a natural evolutionary step to the Unified Office award winning TCN business communications platform. TCNOPS extends beyond simple real-time basic monitoring to proactive and predictive analysis, which can eliminate component failure before it becomes a problem. Unified Office uses the same highly reliable, secure broadband connection to deliver and report business critical information as it does for its Total Connect Now business communications system which offers higher quality business VoIP services.

“There is a great deal of hype and confusion surrounding IoT in the marketplace today. There are lots of companies offering solutions in search of a real problem to solve. This is particularly true in the SMB space,” said Steve Hilton, Principal Analyst, MachNation. “Companies like Unified Office that can provide a common user experience for IoT and other SMB applications will be able to deliver real business value to SMBs. Providing SMB customers with valuable and actionable real time information will dramatically improve their operations.”

“Helping businesses cope with the rapid pace of technological and behavioral changes in the marketplace where social networks and online searches drive business transactions in real-time is paramount to what we do,” Pasquale added. “Our customers report that our systems and services typically pay for themselves in a matter of weeks.”




Edited by Alicia Young

Editorial Director

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