Everything's Coming Up Roses for Hotel Guests at the Cosmopolitan of Las Vegas

By Chrissie Cluney March 07, 2017

Whether you come to Las Vegas to gamble or to see the sights, the Cosmopolitan of Las Vegas seeks to assist in your overall experience in regards to customer service and customer satisfaction. The hotel has announced that it will now help with that feeling of excitement by offering their customers the convenience of Rose, a chatbot developed by The Cosmopolitan and its digital marketing agency, R/GA Chicago.

“As our resident mischief-maker, Rose is an expression of our luxury-with-a-wink take on hospitality,” said Mamie Peers, senior director of digital, social and eCommerce, The Cosmopolitan of Las Vegas. “Rose uses her wit, charm and bold personality to help guests have a better time. She is uniquely designed to move guests around the resort and surprise them along the way. What better way to experience our eclectic collection of art than through an all-knowing personal guide?”

Rose’s playful concept is unlike other chatbots in the hospitality space as she is savvy, quick-witted and inspiring. This reflects the distinct mystique of the resort and its guests. Along with the resort’s spirited brand and market-leading creative, Rose will stray from robotic commentary and instead use her Cosmopolitan personality to engage guests. This allows for a higher-level of satisfaction for the customer as they can engage in real-time conversations via text message.

“The introduction of Rose is another way to solidify The Cosmopolitan’s position atop the list of full-service luxury resorts and casinos in Las Vegas,”  said Peers. “Rose offers a VIP experience with insider information – all to help guests discover surprises found around every corner. Rose demonstrates our commitment to giving guests engaging experiences with the highest levels of service, yet through a playful—and we hope irresistible—personality.”

Rose is at the service of the hotel guests who visit the Cosmo. This includes the availability for text conversations, 24-hours a day to hotel guests. Hotel guests are sure to win big when they place their bets on Rose and the Cosmopolitan for their hotel accommodations.

Edited by Ken Briodagh
Related Articles

The Future is Now: Mobile Print Trends from HP and Mopria

By: Chrissie Cluney    3/14/2018

An IoT Evolution interview with Brent Richtsmeier, chairman, Mopria Alliance Steering Committee and executive at HP where he leads the technology focu…

Read More

Caregiving Technology: Integration with IoT

By: Special Guest    3/8/2018

One survey led by EFC says, in the UK, one out of six people give preference to caring for an elderly loved one but are forced to give up working to d…

Read More

How to Cultivate a Transparent Workplace with VR

By: Special Guest    3/8/2018

Transparency in the workplace is no longer optional. Today's generation of workers now expect their employers and place of work to be open and honest …

Read More

Parenting Life Hacks: Top IoT Products in Baby Care

By: Special Guest    3/7/2018

With multiple applications of the Internet of Things (IoT) around home, cars and wearables, connected devices have finally tapped into childhood and p…

Read More

ON Semiconductor Expands Solutions for IIoT, Smart Home, Healthcare

By: Ken Briodagh    3/7/2018

Significant expansion of sensor and software capabilities expands key vertical IoT applications addressed by the IoT Development Kit (IDK)

Read More