Menu

SMART HOME FEATURE NEWS

Everything's Coming Up Roses for Hotel Guests at the Cosmopolitan of Las Vegas

By Chrissie Cluney March 07, 2017

Whether you come to Las Vegas to gamble or to see the sights, the Cosmopolitan of Las Vegas seeks to assist in your overall experience in regards to customer service and customer satisfaction. The hotel has announced that it will now help with that feeling of excitement by offering their customers the convenience of Rose, a chatbot developed by The Cosmopolitan and its digital marketing agency, R/GA Chicago.

“As our resident mischief-maker, Rose is an expression of our luxury-with-a-wink take on hospitality,” said Mamie Peers, senior director of digital, social and eCommerce, The Cosmopolitan of Las Vegas. “Rose uses her wit, charm and bold personality to help guests have a better time. She is uniquely designed to move guests around the resort and surprise them along the way. What better way to experience our eclectic collection of art than through an all-knowing personal guide?”

Rose’s playful concept is unlike other chatbots in the hospitality space as she is savvy, quick-witted and inspiring. This reflects the distinct mystique of the resort and its guests. Along with the resort’s spirited brand and market-leading creative, Rose will stray from robotic commentary and instead use her Cosmopolitan personality to engage guests. This allows for a higher-level of satisfaction for the customer as they can engage in real-time conversations via text message.

“The introduction of Rose is another way to solidify The Cosmopolitan’s position atop the list of full-service luxury resorts and casinos in Las Vegas,”  said Peers. “Rose offers a VIP experience with insider information – all to help guests discover surprises found around every corner. Rose demonstrates our commitment to giving guests engaging experiences with the highest levels of service, yet through a playful—and we hope irresistible—personality.”

Rose is at the service of the hotel guests who visit the Cosmo. This includes the availability for text conversations, 24-hours a day to hotel guests. Hotel guests are sure to win big when they place their bets on Rose and the Cosmopolitan for their hotel accommodations.




Edited by Ken Briodagh
SHARE THIS ARTICLE
Related Articles

Research Points to Growing Consumer Smart Home Acceptance

By: Ken Briodagh    4/19/2017

According to a new report, consumers see more clearly how smart home devices can directly benefit their lives, and are planning to purchase more smart…

Read More

3 Ways to Protect Your Smart Home from Hackers

By: Special Guest    4/11/2017

While the modern homes so many of us have these days are helpful and quite fun, there are some downsides to be considered too.

Read More

Osram Makes Advance in Lighting Technology

By: Chrissie Cluney    4/11/2017

Osram, a leading global lighting and technology company, has a new product, Osram DEXAL (Data Exchange for Advanced Lighting).

Read More

Binatone to Unveil Connected Services at Hong Kong Electronics Fair

By: Ken Briodagh    4/10/2017

Binatone, the official licensee of Motorola Mobility, has announced that it will be showcasing Hugo and Ivo, a smart monitor and controller, and a sui…

Read More

Mandatory Security Implementation for Z-Wave IoT Devices Takes Effect

By: Ken Briodagh    4/4/2017

In November 2016, the Z-Wave Alliance Board of Directors voted to mandate that all Z-Wave IoT devices submitted for certification will include its adv…

Read More