Everybody’s excited about the potential of the Internet of Things. But creating business cases around the IoT – both for the organizations that implement these technologies in their businesses, for the network operators that facilitate, and for others involved in the IoT supply chain – requires a lot of hard work. Amdocs (News - Alert) is trying to make some of that easier with the introduction of a cloud-based monetization the platform.
The Amdocs IoT Monetization Platform was designed to enable service providers to expedite the onboarding of enterprise and OEM partners, and bill customers for IoT products and services in various ways. For example, the platform can support IoT services billing providers, IoT services resellers, and white-label IoT scenarios because it can address complex settlements in various models, managing all financial interactions among those involved.
Amdocs is a leading billing communications billing company, but it also has expanded into the big data analytics space. Last year it introduced a solution that addresses big data marketing, customer care, interactive bills, network analytics, and online commerce. It also has a big data analytics solution with applications that help service providers extract and manage data from multiple sources and use them to garner actionable insights that will positively impact customer service and marketing.
Among the applications are Amdocs High Definition Marketing Analytics, which accesses usage data, web surfing trends, social feeds, and care channels to help service providers upsell and segment their customers; Amdocs Deep Network Analytics, which garners insights from the network, including radio access feeds, deep packet inspection, and customer value parameters from business support systems so telcos can, for example, decide where to invest in their networks next; and Amdocs Consumer and Business Satisfaction Analytics, which looks at a wide array of data to help business leaders make sense of their Net Promoter Scores and resolve customer service challenges.