TeamLogic IT, a provider of advanced IT management services with over 100 franchisees and thousands of small and medium sized business (SMB) customers across North America, reportedly has been experiencing dramatic growth in its franchise network, thanks to its use of Unified Office’s Total Connect Now SM VoIP and analytics services platform, as reported in a recent release. Franchise owners have reported reduced churn and higher customer satisfaction, the company said.
“We selected Unified Office as our preferred voice communications partner because they have engineered an innovative business-grade, reliable, and managed VoIP service platform that’s perfect for our marketplace,” said Frank Picarello, COO, TeamLogic IT. “After having used Unified Office’s Total Connect Now SM service for 2 years now we found that our customer retention and satisfaction with the service is extremely high. We have a segment of our customers that rely heavily on high quality voice services. For these customers, Unified Office is a great partner with strong services”.
Total Connect Now SM (TCN) is a high availability business grade unified communications service platform, with Visual Performance Suite that provides business analytics specifically engineered to provide actionable intelligence to customers’ employees at all levels.
“Businesses today look to their IT service providers to offer a full range of vertically integrated services that eliminate the need to have multiple IT partners. This includes reliable, dependable and innovative communications services that can change with the speed of the market,” said Ray Pasquale, CEO, Unified Office. “Our partners report that churn rate is five to ten times lower than that of hosted service providers that they’ve used in the past. Our mission is to help channel partners like TeamLogic IT cope with the inherent challenges of a rapidly changing marketplace, with high quality, reliable advanced communications and business intelligence."