Menu

The Industrial Internet of Things FEATURE NEWS

Precision Equipment Manufacturing Rolls Out Dealer Service Portal

By Ken Briodagh April 17, 2017

In a recent release, Mize and Precision Equipment Manufacturing have announced that Precision Equipment has rolled out a new Dealer Service Portal, powered by Mize Connected Customer Experience Platform and Smart Blox for Registration, Warranty, Parts, and Knowledge.

Precision Equipment Manufacturing is a producer of trailers for the Agricultural and Construction Industries, and also manufactures portable heaters that use magnetic fields to generate heat.

“We want to improve both our Quality and Warranty procedures. The current system we have is hard to work with and doesn't show us the information we are looking for when it comes to both the Quality and Warranty sides,” said Joel Jorgenson, President, Precision Equipment Manufacturing. “We wanted a simple and easy-to-use system for dealers to submit warranty claims, access parts catalogs and service manuals.”

Mize Connected Customer Experience Platform, and Smart Blox, have been implemented to enable the company to now support an expanding dealer network by using a subscription model for companies with growing dealer networks, complete with Warranty lifecycle management software in Cloud on a SaaS model

“We are excited that Precision Equipment Manufacturing has selected Mize to enable their network with a Service Portal,” said Ashok Kartham, CEO, Mize. “Our solution simplifies and unifies warranty, parts and service solution to manufacturers such as Precision Equipment.”

Precision Equipment is building telemetry software into its products, allowing for observation and control of heaters operating in remote locations from a cell phone or computer. The software has both preventative and predictive maintenance capabilities, allowing for Precision Equipment to send out a kit to a customer that will fix a problem that hasn’t happened yet.

“We have the advanced heating, electronics, and telemetry in our magnetic heating products,” said Jorgenson. “Mize connected customer experience platform will enable us to connect better with dealers, customers, and products to deliver more proactive service.”




Edited by Alicia Young

Editorial Director

SHARE THIS ARTICLE
Related Articles

IoT Time Podcast S.3 Ep.10 Netcracker

By: Ken Briodagh    3/29/2018

In this episode of IoT Time Podcast, Ken Briodagh sits down with Paul Hughes (@PHughesNC), Director of Strategy at Netcracker to talk about 5G impleme…

Read More

Smart Farming: How IIoT Is Making Agriculture More Sustainable

By: Special Guest    3/28/2018

The IIoT is driving a new industrial revolution - and this one's centered on the automation of industrial processes. All kinds of industries are affec…

Read More

IIC Releases Endpoint Security Best Practices

By: Chrissie Cluney    3/27/2018

Are you and your company interested in learning more about the IIoT to better your company's productivity? The Industrial Internet Consortium (IIC), t…

Read More

IoT Events Feature Healthcare, Smart City, Autonomous Vehicles and IIoT

By: Ken Briodagh    3/26/2018

The IoT is expanding in hundreds of new vertical directions, and upcoming events are focusing on some of the hottest: Smart City IIoT, Autonomous Vehi…

Read More

FogHorn Partners with Google Cloud to Deliver IIoT Solution

By: Ken Briodagh    3/22/2018

Foghorn Lighting Edge Intelligence platform with Google Cloud IoT Core will maximizes the value of industrial data on IoT devices

Read More