Menu

The Industrial Internet of Things FEATURE NEWS

Precision Equipment Manufacturing Rolls Out Dealer Service Portal

By Ken Briodagh April 17, 2017

In a recent release, Mize and Precision Equipment Manufacturing have announced that Precision Equipment has rolled out a new Dealer Service Portal, powered by Mize Connected Customer Experience Platform and Smart Blox for Registration, Warranty, Parts, and Knowledge.

Precision Equipment Manufacturing is a producer of trailers for the Agricultural and Construction Industries, and also manufactures portable heaters that use magnetic fields to generate heat.

“We want to improve both our Quality and Warranty procedures. The current system we have is hard to work with and doesn't show us the information we are looking for when it comes to both the Quality and Warranty sides,” said Joel Jorgenson, President, Precision Equipment Manufacturing. “We wanted a simple and easy-to-use system for dealers to submit warranty claims, access parts catalogs and service manuals.”

Mize Connected Customer Experience Platform, and Smart Blox, have been implemented to enable the company to now support an expanding dealer network by using a subscription model for companies with growing dealer networks, complete with Warranty lifecycle management software in Cloud on a SaaS model

“We are excited that Precision Equipment Manufacturing has selected Mize to enable their network with a Service Portal,” said Ashok Kartham, CEO, Mize. “Our solution simplifies and unifies warranty, parts and service solution to manufacturers such as Precision Equipment.”

Precision Equipment is building telemetry software into its products, allowing for observation and control of heaters operating in remote locations from a cell phone or computer. The software has both preventative and predictive maintenance capabilities, allowing for Precision Equipment to send out a kit to a customer that will fix a problem that hasn’t happened yet.

“We have the advanced heating, electronics, and telemetry in our magnetic heating products,” said Jorgenson. “Mize connected customer experience platform will enable us to connect better with dealers, customers, and products to deliver more proactive service.”




Edited by Alicia Young

Editorial Director

SHARE THIS ARTICLE
Related Articles

The Quick Guide to Warehouse Optimization

By: Special Guest    12/13/2017

Optimizing your warehouse is the best way to make everything run smoothly, but where do you start?

Read More

Alchemy IoT Launches with $4 Million Seed Funding for AI IIoT

By: Ken Briodagh    12/13/2017

Company addresses high cost and complexity of AI-based IoT for small- to mid-sized industrial customers

Read More

Bsquare, Amazon and Microsoft Help Drive IIoT Data Visualizations

By: Ken Briodagh    12/12/2017

Amazon QuickSight and Microsoft's Power BI help Bsquare's DataV customers rapidly build and share custom cross-system reports that include complex and…

Read More

Scalable Energy Tank Metering Drives December IoT Deal

By: Cynthia S. Artin    12/11/2017

In one of the most interesting IoT twists this year, Senet today announced they have sold their seven year old EnerTrac fuel tank monitoring and deliv…

Read More

AspenTech Acquires IIoT, Cloud Software and Edge Assets of RtTech

By: Ken Briodagh    12/7/2017

Aspen Technology, an asset optimization software company, recently announced it has acquired the Cipher Industrial Internet of Things

Read More