IoT Healthcare: CareCloud and First Data Launch Patient Experience Platform

By Ken Briodagh October 11, 2017

According to a recent announcement, CareCloud and First Data have joined forces to help medical practices engage their patients through a new patient experience management platform called Breeze. Breeze’s mobile and web apps are designed to allow patients to manage their doctors’ appointments from their smart device, fill out necessary insurance and medical forms, and manage payments anywhere, anytime. This strategic alliance brings together CareCloud’s healthcare platform with First Data’s commerce-enabling technology.

“People want to have the same kind of technology in the doctor’s office that they are using to manage everything else in their lives, whether it’s using an app to book a dinner reservation, check in for a flight from their phone, or manage their finances,” said Ken Comée, CEO, CareCloud. “Physicians want to give their patients this kind of automated, digital experience but have been challenged with software that’s payer-centric, not patient-centric. Breeze flips medical practice technology on its head and orients all practice workflows around the patient experience — setting a new standard for visiting the doctor.”

The Breeze platform runs natively on First Data’s Clover Mini and Clover Station, iOS or Android device, and any computer. Patients can access Breeze on any of these devices to check in, avoid wait times at the reception desk, and schedule their next appointment. For payment, patients can view and manage existing balances on the go, using their payment method of choice, including credit, debit, mobile wallets, HSA, cash, or check. Patients also have the ability to set up partial payments or payment plans so they can pay when and how they want.

In addition, by digitizing the waiting room, Breeze helps physician practices of all sizes increase productivity, revenue, and patient satisfaction while reducing administrative costs.

“CareCloud has spent years honing its technological capabilities to serve the healthcare industry, and we are delighted to partner with them on this game-changing product for physicians’ offices across the country,” said Chris Foskett, EVP, Corporate and Business Development, First Data. “We are bringing to market a comprehensive healthcare solution with full payments integration, a unique product offering that has major implications for how people engage with their healthcare providers.”

Practices using Breeze have access to more than 300 curated business applications for simplifying everything from inventory management to time tracking through the Clover App Market. The flexibility of the platform enables CareCloud to continuously add new functionalities based on physician and patient needs.

“From the moment that the patient walks in, they are happier, and my staff no longer has to spend time dealing with packets of registration papers. Our front office can now focus on patient care and delivering the excellent level of service that they deserve,” said Barbara Arbide, a practice manager using Breeze in her allergy practice in Coral Gables, FL.

Available today, Breeze is the first CareCloud product to be developed in association with First Data, a global leader in commerce-enabling technology, and a strategic investor in CareCloud. Breeze will initially be marketed by CareCloud and a pilot group of channel partners. It will then be deployed to other First Data partners for commercialization, becoming available to the thousands of medical practices that use First Data’s Clover payments technology directly or through First Data’s channel partners and those looking to adopt Breeze in their practices.

Ken Briodagh is a writer and editor with more than a decade of experience under his belt. He is in love with technology and if he had his druthers would beta test everything from shoe phones to flying cars.

Edited by Ken Briodagh

Editorial Director

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