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Mosaik Expands on TowerSource, Gets Closer to the Customer Experience

By Paula Bernier September 15, 2015

Mosaik Solutions is a telecommunications business intelligence and visualization services provider. Specifically, it helps organizations understand where networks can be built and where they are already in place.

Its clients include communications service providers, M2M solutions providers, MVNOs, regulators, telematics companies, and even online entities like Amazon. The online marketplace giant and e-reader pioneer uses the Mosaik Solutions services to help more effectively manage its marketplaces around the world and ensure 3G Kindle users know where they can download book and other content, Chip Strange, Mosaik vice president of products and technology, explained in an interview with me at CTIA last week.

Mosaik recently has expanded its offerings, introducing a new Indoor Mode for its Signal Insights solution and extending its TowerSource offerings.

Signal Insights is an existing Mosaik solution. It consists of an Android app that is backed by a cloud dashboard. Basically, it helps Mosaik customers do benchmark testing so they can understand where networks should be and where they actually are available. The new Indoor Mode solution now allows the Signal Insights app to download images of indoor environments on which users can do tap tests on a tablet. (Network performance measurements include signal strength, downlink speed, latency, and other signal and throughput quality metrics.) All results are then mapped on the floor plan of that particular indoor environment.

This solution, Strange says, aims to democratize the user experience so even people who are not engineers can analyze network coverage. As a result, people who own, manage, or lease commercial real estate – or who want to contract to stage events in such environments – can do testing to make sure their customers have a positive experience in these venues, he says.

Going forward, Strange adds, Mosaik expects to continue to get closer to the network experience as it relates to the customer experience.

Twenty-seven-year-old Mosaik, which a year ago this month acquired tower database company TowerSource, also recently extended a series of features related to that part of its business. Specifically, Mosaik added 35,000 new assets into TowerSource, refreshed its FCC ASR (Antenna Structure Registration) data, and brought 150,000 public safety antennae into the data set.




Edited by Ken Briodagh

Executive Editor, TMC

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