Industry Leaders Call for Zero Outage Standard

A new group of technology companies have announced that they will join together to establish a Zero Outage industry standard to safeguard quality and reliability of industrial internet and IT infrastructure. The common goal of the group is to maximize availability and customer satisfaction by improving stability and security by defining an industry best practice based on a Zero Outage framework. The association's founding members are: Brocade, Cisco, Dell EMC, HDS, HPE, Juniper, NetApp, SAP, SUSE and T-Systems.

“Dell focuses on delivering the best technology, service, end-to-end processes, and security to enable industries around the world to conduct business continuously with zero interruption,” said Richard Nicolas, Chief Customer Office, Dell. “To achieve this, we are a member of the Zero Outage Association, where we focus on eliminating outages while navigating the digital shift, and resiliency in a world of heterogeneous ICT.”

The basic premise is that technical problems cause downtime, whether they came from people or machine errors. A technical defect, human error or untrained process execution can be a threat to everyday operations. With the Zero Outage Industry Standard Association, major tech-companies want to start an industry-wide discussion and work out a common understanding of quality. This new association intends to specify consistent error response times, employee qualification levels and set security and platform requirements. The association members aim to work as partners to develop an industry-wide approach to ensure a stable and secure environment. The framework will be published on http://www.zero-outage.com.  

“For more than four decades now, SAP customers are relying on high availability of mission critical systems for their core business processes,” said Bernd Leukert, Member of the Executive Board, SAP SE, Products & Innovation. “Today they expect a 7x24 service availability that includes the Internet of Things, real-time and mobile use cases. With the Zero Outage Industry Standard Association we want to improve overall IT capabilities with Zero Outage as our ultimate goal.”