Genpact Acquires PNMsoft: Lean Digital Strategy Takes Big Step


Genpact, a global digitally-powered business process management and services provider, has announced a definitive agreement to acquire PNMsoft,  a Gartner Magic Quadrant-rated dynamic workflow, case management and work optimization solutions provider based in Israel.

“We are thrilled to be joining Genpact and look forward to integrating our iBPMS platform which also includes Case Management and Work Optimization into their growing portfolio of digital assets,” said Gal Horvitz, CEO, PNMsoft.

Because PNMsoft complements and integrates pre-existing systems of records that typically host manual process work, it will act as a core component in Genpact’s digital portfolio. The company’s roadmap comprises close to 100 digital solution components or “digital assets”.

Even though today’s digital technology and analytics capabilities are growing every day, businesses that use this type of process management are still having some difficulty. With the acquisition of PNMsoft, Genpact hopes to change this.

“PNMsoft will help us deliver agile, focused workflow interventions tightly aligned with business outcomes, that leverage data analytics in real time, use machine learning to learn over time, and utilize integrated machine intelligence,” said Sanjay Srivastava, SVP  and Chief Digital Officer, Genpact. “This is really exciting for us in our Lean Digital journey with our clients.”

Genpact can address these challenges through its Lean Digital approach, which drives practical and nimble digital solution choices from its Systems of Engagement that leverage and integrate into pre-existing systems of records. And PNMsoft’s iBPMS solutions will provide a core layer for further building out Genpact’s Lean Digital assets.

The terms of the transaction were not released and closing of the deal is based on the satisfaction of certain customary conditions and expected to happen during the third quarter.

“Genpact’s global footprint, horizontal and vertical solutions and expertise, combined with our products and services, will allow us to help a wider range of clients further transform their operations,” said Horvitz. “We will support our current clients with more resources, invest more in our technology, and provide solutions to Genpact clients. Our goal is to become the world leader in BPM and dynamic workflow.”

Edited by Ken Briodagh
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