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SoftServe Releases Digital Transformation Findings

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What is the number one challenge for IT managers of organizations and companies when it comes to potential computer virus threats?

SoftServe, a global technology solution provider, revealed the findings from its 2017 Digital Transformation Report. The report indicated that 55% of organizations consider security to be the number one challenge they face when implementing digital enablement technologies.

“In the business world new market entrants are digital natives. They enjoy the flexibility and agility that comes with being a start-up and as a result embracing digital technologies such as cloud services they’re realizing the cost benefits that were once the preserve of businesses of scale. In many respects ‘traditional’ businesses are playing catch up in a race they’ll lose as a result of an inability or reticence to adopt transformative technologies,” said Robert Corace, EVP, Digital Disruption, SoftServe. “If businesses want to keep pace with or stay ahead of faster moving rivals and the disruptive new market entrants, they’re going to have to come to terms with the fact the digital transformation is the new normal. There are challenges to overcome but with help they are not insurmountable and the rewards of digital transformation far outweigh the costs.”

The research, which was conducted for SoftServe by Vanson Bourne in November 2016, polled a cross-industry panel of decision-makers in the US and UK on the risks, challenges and opportunities surrounding digital transformation for modern businesses. The research showed that digital transformation is widespread with 27% of organizations indicating that they have implemented a transformative strategy across their entire business. 45% claim to have implemented digital transformation across parts of the business. 25% suggests that they planned to adopt strategies in the future. Only two percent of organizations didn’t have plans to adopt digital transformation.

Digital transformation impacts every part of an organization with some areas standing to gain more than others. The retail, distribution and transport sector considers customer experience/engagement as the area that stands to gain the most from digital transformation with 73% of organizations reporting this as the number one priority. In financial services, IT and manufacturing, the areas of mobile technologies, digital asset management, cloud computing services, data mining/analytics and e-commerce all stood out as areas that would benefit from digital transformation.

Six percent of respondents felt that product vendors were the best people to speak to when seeking advice on implementing digital transformation. Most organizations are looking to their own IT personnel with 76% of respondents stating that they would seek advice from internal IT or business experts.

Respondents were also split on whether digital transformation was a business or IT issue. 25% named the CIO as the person with ultimate responsibility compared with 23% who named the CEO.

“It doesn’t surprise me that organizations were split on who has ultimate responsibility for delivering digital transformation since it is a business issue that is enabled by technology. Whichever way you look at it though digital transformation is a boardroom issue,” said Nazar Tymoshyk, certified ethical hacker and security solutions architect, SoftServe.

With a better understanding of this report released by SoftServe, organizations and companies can prepare themselves with the tools and knowledge to fight…and win, this battle.




Edited by Ken Briodagh
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