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T-Mobile and MetroPCS Earn Top Spots for Customer Care with J.D. Power

By Chrissie Cluney October 09, 2018

J.D. Power has announced that T-Mobile has received the highest score of any company, ever, in the 2018 J.D. Power U.S. Wireless Customer Care Full-Service Study, Volume 2. This accomplishment occurred for the second time in a row. This marks the 16th time T-Mobile ranked highest among full-service providers in the study since 2004.

In addition, MetroPCS took home the win in their respective No-Contract Full Service segment for Overall Customer Care. This is the adjoining 2018 J.D. Power U.S. Wireless Customer Care No-Contract Study, Volume 2.

“These chart-busting results show the world what we already know – the incredible Care teams at T-Mobile and MetroPCS are making customers happier than anyone else in wireless…again and again and again,” said John Legere, CEO, T-Mobile. “It takes a customer-obsessed team to deliver these kinds of scores. Customer happiness is what we do at the Un-carrier – and we won’t stop!”

Six months ago, T-Mobile delivered the U.S. Wireless Customer Care Full-Service study’s highest overall wireless satisfaction score ever of 828. This time around, T-Mobile topped itself with a new record high of 839. T-Mobile is the only company in the study’s history to set a new record high, in the same category, twice in a row.

The J.D. Power results show a clear customer affinity for the T-Mobile customer care experience. J.D. Power’s high scores of the telecommunication company has demonstrated that T-Mobile customer service reps are delivering an unprecedented level of customer service that is unmatched among full service wireless providers. Beyond rating well for courtesy, T-Mobile customer service reps got high marks for being knowledgeable, clear in their communication and quick to resolve customer issues.


Chrissie Cluney has been a correspondent for IoT Evolution World since 2015. She holds a degree in English with a concentration in writing from the College of Saint Elizabeth.

Edited by Ken Briodagh
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