IoT Time Preview: Infrastructure


IoT Evolution, the leading media brand for the Internet of Things (IoT), has published a book outlining more than 150 of the leading trends in the IoT industry, entitled “IoT Time: Evolving Trends in the Internet of Things.” The book, written by IoT Evolution Editorial Director, Ken Briodagh, seeks to explore the factors that have shaped the recent past of the developing industry and use those to predict the trends that will drive the next period of growth. Each of the trends is explicated and illustrated with a case study or product review that supports each position.

In this weekly series, we’ll be previewing chapters for you to read in the hopes that you’ll like enough to read the whole thing. To do just that, for free, click here. Alternatively, there’s a paperback version available on Amazon for $14.99.

Chapter 13: Infrastructure
Trend: LoRaWAN
MultiTech and Partners Create Chinese Smart City LoRaWAN Network

In China, Multi-Tech Systems, a global manufacturer of M2M and IoT devices, has completed a smart city implementation within the city of Weinan, located in the Shaanxi Province. The company used its IoT technology and paired it with sensors and a LoRaWAN network server from The Things Network to build China’s first pilot city for full IoT connectivity implementation. Within the city of Weinan, monitoring and analyzing critical information about its burgeoning agricultural community, including wind speed, temperature, barometric pressure and humidity, is helping the city increase the success of its fragile agricultural system and hopefully improve the city’s economy.

LoRaWAN was chosen for its low-bit rate, and ability to take advantage of infrequent connection very cost efficiently. It is being deployed internationally in the subGHz ISM-Bands, and serves as a complement to cellular and satellite networks by connecting assets scattered over a wide area in often difficult to reach locations through a gateway situated where cellular or satellite coverage exists.

“LoRaWAN technology is a critical component in realizing resource management within cities,” said Stefan Lindvall, CEO, MultiTech. “Weinan’s implementation of MultiTech’s IoT solutions is further reinforcement of the value and worldwide potential of these cutting-edge technologies.”

The MultiTech MultiConnect Conduit gives the city leaders the data from Weinan’s remote sensors throughout the High-Tech District, and all of the data is monitored with the The Things Network’s IoT dashboard and TTN Network Server located in the city’s data center.

“With a small group of people it is possible to provide an entire city with data connectivity for things,” said Wienke Giezeman, Initiator of The Things Network. “A remarkable community, Weinan should be proud to call itself one of the first functioning models of a smart city.”

Trend: NB-IoT
Nokia Conducts Finland's First NB-IoT Test, Vodafone Installs Across Europe

The Narrowband IoT (NB-IoT) is gaining traction in the industry and there’s a test case in the field in Finland, thanks to Nokia. The company has conducted a trial using NB-IoT technology on the commercial 4G network belonging to Finnish operator Sonera with the goal of accelerating the IoT ecosystem and providing greater IoT device support.

The existing 4G LTE networks are optimized for Internet connectivity and video streaming to smartphones, tablets and other portable devices, but are not really suited to usual IoT needs. Unlike what’s needed for mobile traffic, IoT networks need to support billions of remote machines requiring instant connectivity to record and share data for industries such as healthcare, energy, manufacturing, agriculture and transportation. NB-IoT technology is designed to meet these demands by providing the capacity, network reliability and security needed, while keeping power needs low.

“In Finland, we have a long tradition of developing and applying new technologies,” said Jari Collin, CTO, Sonera. “The trial shows how the use of today's mobile technology will fuel the continued growth of the IoT ecosystem to transform every aspect of our customers' business and personal lives.”

For this trial, Nokia implemented NB-IoT technology to communicate information on temperature, humidity and air pressure over Sonera's commercial 4G network in Helsinki. The companies also connected a roaming device over the commercial network using NB-IoT technology. This first demonstration shows how NB-IoT technology will allow companies to track their mobile assets. The network used Nokia base stations in the 800 MHz frequency band and saw speeds of up to 200 kbps.

“Support for the programmable world, in which billions of people, devices and things are connected via high-capacity networks, is the cornerstone of Nokia's strategy,” said Adolfo Masini, head of IoT connectivity, Nokia. “Our strengths in networks, cloud, applications, analytics and security, and our 5G leadership, make Nokia the most qualified to deliver the full potential of IoT. Nokia is constantly developing innovative technologies that allow our customers to evolve their offerings. This trial will lay the foundation for an IoT ecosystem in Finland, and allow Sonera to exploit the massive opportunities that it brings.”

Vodafone, meanwhile, has launched NB-IoT in four European markets. The markets are Germany, Ireland, the Netherlands and Spain, and the networks went live in the first quarter of 2017. Moreover, Vodafone in the announcement also committed to rolling out the network standard across all of its countries by 2020.

“By committing to this date, Vodafone has sent a strong message to its competitors, but also makes a strong commitment to other players in the value chain, from chipset designers to application developers,” said analyst Tom Rebbeck's, Research Director at Analysys Mason. “This announcement will encourage others to invest in NB-IoT, which will help all parts of the ecosystem.”

Rebbeck said he thinks that the company is being very aggressive about its time table, but that it could be achievable. Most of the rollouts will only require an over-the-air software upgrade, Vodafone said, so no site visit should be required.

“Vodafone will want its partners, and not just its own networks, to launch NB-IoT,” said Rebbeck. “Part of Vodafone’s success in winning major IoT contracts using traditional cellular has been due to it offering seamless regional coverage. It will want to do the same with NB-IoT but this will depend on partner networks also investing in NB-IoT.”

In addition, LoRa could become a big factor in future rollouts, because this plan will put pressure on competitive technologies like LoRa, Sigfox and Ingenu to execute as heavily and quickly, the analyst said. As evidence, he pointed to recent news from Softbank in Japan and Comcast in the US that they have plans for LoRa networks. The race has been on for some time, but this could very well be the beginning of the tide turning, as big carrier players choose their paths for IoT connectivity and begin pushing out the little guys.

Trend: Private infrastructure deployment
Ayyeka & Sigfox Launch Partnership to Enable Smart Cities across the US

As the municipalities across the U.S. frantically try not to be left behind by the rest of the world in building IoT-friendly infrastructure, more and more major cities are going to be putting in new connectivity infrastructure designed to enable Smart City growth and innovation. In the pursuit of that goal, Ayyeka, a technology company developing IIoT solutions, is working with Sigfox to deploy its Sigfox-certified remote monitoring systems across the U.S. to create energy efficient smart cities.

“Sigfox’s communication network fits perfectly with Ayyeka’s IIoT devices both in concept and in practice,” said Dr. Yair Poleg, CTO, Ayyeka. “Sigfox developed an ideal communication platform with a global reach, and Ayyeka fills the data gap with low-power modular IIoT devices.”

The Sigfox network is specifically designed for low-power IoT devices, enabling Ayyeka’s remote monitoring solutions, dubbed Wavelet Kits, to collect and transmit data from remotely dispersed infrastructure and assets to SCADA systems and other business intelligence and analytic platforms. The goal is that Ayyeka smart sensor networks operating with Sigfox communication will enable simple, seamless data collection to allow for better performance, regulatory compliance, and protection of public health and safety.

“The Ayyeka-Sigfox partnership is making water monitoring and control far more cost effective, reliable, and scalable, thus enabling municipalities to optimize operations and deliver ‘smart city’ capabilities,” said Michael Orr, VP, Sales and Partnerships, Sigfox North America.

Ayyeka is working with utilities and other infrastructure operators to streamline and secure the process of bringing field data to decision makers and Industrial Control Systems (ICS). In addition to solutions for the water and wastewater industry, Ayyeka offers a next generation data collection process for oil and gas, power grid, environmental, agriculture, and smart city applications.

Trend: RPMA
Ingenu Expands US RPMA Machine Network to Phoenix

The U.S. market just keeps growing through network infrastructure announcements. Ingenu, a company specializing in delivering connectivity exclusively to machines, has expended its Machine Network to Phoenix, AZ. With a coverage area of more than 1,850 square miles, the network provides IoT connectivity to the sixth-largest city in the United States, serving a population of over 3.1 million. Ingenu’s Machine Network is powered by the company’s patented Random Phase Multiple Access (RPMA) communication technology, which is designed to provide robust, reliable connectivity across a variety of operating environments.

While the topology of Phoenix is vast, the urban and remote areas are served by only 10 RPMA access points, which Ingenu says is significantly less infrastructure than would be required with comparable cellular coverage.

“Adding this type of smart city technology is a real advantage for our economy,” said Greg Stanton, Mayor of Phoenix. “Private networks and machine-to-machine connectivity will help Phoenix, and other cities working to become more sustainable to find new efficiencies and cost savings.”

The Machine Network build-out is now underway across the United States and currently provides more than 100,000 square miles of wireless coverage across Texas and the Southwest.

“Ingenu is laying the groundwork for development of smart applications and devices to serve the needs of the Phoenix metropolitan area,” said Tom Gregor, president and GM, Machine Network, Ingenu. “The company’s proven expertise in delivering smart city solutions and the immediate availability of Machine Network connectivity in the area will support the city’s IoT initiatives for many years to come.”

Trend: Corporate expansion for implementation
Verizon Buys Sensity Systems, Enhances Smart City

The Smart City is a hydra, really. A many-headed beast that once it gets rolling is nearly unstoppable. Verizon has made some major progress recently, seeking to add a leading comprehensive suite of smart city solutions enabled by its ThingSpace IoT platform through the purchase Sensity Systems, a private company based in Sunnyvale, California. Terms of the transaction were not disclosed.

“Sensity is a leading provider of IoT solutions for smart communities with a strong ecosystem of partners, and this transaction will accelerate the deployment of large-scale implementations that will drive the digital transformation of cities, universities and venues,” said Mike Lanman, SVP, Enterprise Products and IoT, Verizon. “Verizon is uniquely positioned through its infrastructure investments at the network, platform and application levels to provide holistic solutions that empower communities to address their most pervasive challenges.”

Verizon has developed an array of connected-intelligent solutions including parking, lighting, traffic management and security that improve livability, resiliency and public safety for local communities. The company's Smart Communities organization, which is a part of its IoT business, is also simplifying the creation of IoT applications through ThingSpace. Sensity Systems capitalizes on conversions to LED lighting to create a high-speed, sensor-based, multiservice IoT platform. Sensity now has 42 smart city installations across the globe supplied through its ecosystem partners that have enabled facility and municipal lighting owners to link energy efficiency and cost savings to the improvement of business goals such as public safety, parking control, asset management and analytics.

“Rapid urbanization is putting a huge strain on city services globally, coupled with inefficiencies caused by an aging infrastructure that currently supports critical functions, such as fire and emergency services, public transportation, lighting, sewer and sanitation systems,” said Hugh Martin, Chairman and CEO, Sensity. “Sensity realized early on that IoT could be the key to breaking out of this dilemma. We have become the leader in the space by creating a visionary smart city IoT platform and forming a powerful ecosystem of technology partners. With Verizon, we look forward to delivering IoT connected systems on a massive scale to change how cities and communities operate around the world.”

Trend: Smart Grid
Honeywell Smart Grid Technology to Help Minnesota Manage Energy Consumption

Honeywell has embarked on a $15 million smart grid project with Connexus Energy, Minnesota’s largest customer-owned electric cooperative, to deploy smart grid technology to improve electricity service and reliability, and help the utility’s 130,000 members better manage their energy consumption.

“Our mission is simple: keep the lights on for our members by providing electricity in the most cost-effective, reliable and environmentally responsible manner,” said Greg Ridderbusch, CEO, Connexus Energy. “Honeywell’s smart grid technology will help us continue to meet these goals while providing a path for greater efficiencies and innovations in how we deliver electricity to one of Minnesota’s fastest-growing corridors — and how customers use it.”

Under the project, Honeywell is installing more than 138,000 of its EnergyAxis connected meters in addition to its new SynergyNet mesh networking platform. The upgrades are set to be finished in 2018. Once in place, Connexus will use the energy consumption data from the meters to make billing more accurate, better manage usage, detect meter tampering and recover faster from outages. The system also provides two-way connectivity for additional energy management measures, giving the utility more options for future efforts, including demand response programs and time-of-use pricing.

“Together, Honeywell and customers like Connexus Energy are fundamentally changing the way the world and our communities manage and use energy,” said Rob Tupker, President, Smart Energy, Home and Building Technologies, Honeywell. “This smart grid project supports the utility’s priority of sound energy management and delivery, while preparing the cooperative to take advantage of future opportunities and innovations to drive deeper savings for customers.”

This project builds on Honeywell’s other work with Connexus, which includes providing thermostats to Connexus Energy’s Wi-Fi Thermostat Rebate Program. The program provides customers with monetary incentives to install Wi-Fi programmable thermostats that enable users to adjust settings from anywhere, at any time, and can help them save on their heating and cooling costs.

Honeywell is also working on two regional projects in Mexico with the country’s federal electricity company, Comisión Federal de Electricidad (CFE), to manage its smart grid initiatives. Honeywell’s Smart Energy business will deploy more than 200,000 smart electricity meters, in addition to communications devices and software analytics tools, in seven cities in the east and southeast regions. This project is designed to reduce costs and enhance services by minimizing electricity losses across the utility’s transmission network and more quickly identify and respond to power outages. The two companies have a long-standing relationship, and since 1992, Honeywell has provided CFE with more than 1 million meters, including 700,000 of which were smart meters. They were for residential and commercial customers, and installed as part of multiple network upgrades in all of the utility’s 16 regional divisions in Mexico.

“We are a preferred partner for smart grid projects based on our proven technology and expertise in helping our customers address evolving energy efficiency challenges like non-technical loss,” said Rob Tupker, President, Honeywell Smart Energy. “These new CFE awards are the latest in our expanding base of successful turn-key projects across Mexico.”

CFE is the largest utility in the Central America and Caribbean region, with more than 35 million customers. It is currently in the middle of replacing outdated energy transmission infrastructure and metering equipment with modern technology in order to incorporate remote monitoring capabilities, outage detection and other IoT solutions.

“The Mexican Electrical Utility estimates the country’s electrical grid loses 13.11 percent of the electricity it produces, as stated in the 2015 CFE Annual Report,” said Bernardo Castro, general manager of Tecnologías EOS, a member of the consortium chosen by CFE to manage its smart grid initiative. “For more than 10 years we’ve partnered with Honeywell to help CFE modernize its operations and work toward its goal of reducing electrical losses using smart grid technology.”

Trend: LoRaWAN
Senet Installs LoRaWAN in NFL Cities

Senet is continuing its low-power, wide-area networks roll out, having added 10 major metropolitan areas, which includes 115 cities on top of the 110 cities it is already serving with new Points-of-Presence (PoPs) in Los Angeles, New York City, Washington D.C., Chicago, Philadelphia, Dallas, Seattle, San Diego, Atlanta and Denver with additional expansion planned throughout 2017. With other major markets already covered, including San Francisco, Boston and San Jose, and an interesting mix of smaller community and rural areas served, the company is now an IoT network service provider in 23 states covering over 50 million people.

“Our amazing ride continues,” said Will Yapp, VP Business Development, Senet. “We are extremely proud of the contribution our investment in IoT networking around the United States is making as we support entrepreneurs who are building and operating IoT solutions that are improving everything from education, to farming, public safety, and energy management. We are in this game to win, so our customers can win by having access to a highly scalable and reliable network at low-power connectivity and at reasonable costs.”

Senet has been on the move recently, including a recent announcement with MyDevices, another member of the LoRaWAN Alliance, driving momentum through ecosystem relationships. The Senet network uses multiple gateway solutions from a range of manufacturers. Their secret sauce may be their own IP, reflected in their Operations Support System (OSS) which they have been scaling up to improve the economics they are passing along to businesses in the smart city, smart building, agriculture, oil and gas, metering and asset management industries.

“This announcement clearly demonstrates our commitment to being the largest and fastest growing LoRa LPWA network in North America”, said George Dannecker, CEO and President, Senet, in a company-issued news release today. “Because we were the first in rolling out and scaling a LoRa LPWA network and application here in North America, we have gained the significant experience necessary to continue to grow the network and support the wide range of IoT applications that will be commercially deploying over the coming months and years.”

Mark Lowenstein, Managing Director, Mobile Ecosystem, added, “We are encouraged to see continued development of purpose-built networks to power the emerging class of low-power, low-bandwidth IoT devices. LPWA networks and the LoRa technology, backed by companies like Senet, are proving to be compelling solutions for accelerating IoT connectivity."

Trend: WiFi for the win
Verizon Acquires LQD WiFi to Work on Smart Cities and Citizen Engagement

Verizon, with the goal of seeking to accelerate communities’ smart infrastructure and ignite the new fabric of urban spaces, purchased substantially all of the assets of LQD WiFi, a private company based in New York. Terms of the transaction were not disclosed.

“LQD's Palo technology hubs capture Verizon's vision of delivering citizen engagement experiences by connecting people with their communities while providing critical security, transportation and wayfinding solutions as well as Wi-Fi capabilities,” said Mike Lanman, SVP, Enterprise Products and Internet of Things, Verizon. “This transaction uniquely positions us to utilize our unmatched infrastructure, platforms and network at scale to deploy elegant and engaging community technology hubs that connect, inform, inspire and support people where they live, work and play.”

Next-generation urban technology is becoming increasingly important as citizens’ expectations for smart city infrastructure increases. With LQD’s technology, Verizon said it hopes to address key community needs like fostering economic development, bridging the digital divide, facilitating transportation and traffic management and enhancing personal security and urban planning. LQD and Verizon are currently designing solutions for municipalities, private developers, academic institutions and entertainment venues.

“LQD is thrilled to join Verizon to redefine the urban space,” said Randy Ramusack, Founder and CEO, LQD. “As a world leader in wireless technology and smart communities, Verizon's expertise, global scale, and leading media platforms will enable us to deliver on our mission to provide an unbounded flow of information to all people. By bringing Palo to the streets, we're connecting cities to their citizens, citizens to their neighborhoods, and enhancing communities across the country.”

Trend: 100G
100G Services Coming to Pittsburgh

Telia Carrier expanded its partnership with 365 Data Centers to offer 100G services to customers in 365’s Pittsburgh edge facility via Telia’s IP backbone. The city’s forward-thinking approach to IoT initiatives like the testing of autonomous ridesharing services, the pervasiveness of IoT products and services, and the growing number of start-up technology companies in the area supported by local incubators have driven the need for high-bandwidth capacity.

“Telia Carrier is a respected partner that we work with in many locations to enable the digital economies of Tier 2, edge cities,” noted John Scanlon, CEO, 365 Data Centers. “Together, we help businesses, content providers, cloud providers, enterprises and carriers connect to faster and bigger networks at the edge. Pittsburgh is an incredible technology center with academia, civic leaders and technology companies coming together to drive the next generation of products and services that help create our digital lives.”

Now, 365 Data Centers’ Pittsburgh customers, including businesses, carriers, cable operators, mobile data operators and content, cloud and managed service providers, will now have access to Telia Carrier's IP Transit, Ethernet, IoT and mobile data services, already in service in seven other 365 Data Centers including Detroit, MI.; Buffalo, N.Y.; Tampa, Fla.; Nashville, Tenn.; St Louis, Mo.; Cleveland, Ohio; and Indianapolis, Ind.

“By partnering with 365 Data Centers to offer 100G services to mobile operators, broadband providers and education networks in Pittsburgh, Telia Carrier continues to expand its presence throughout the edge markets of North America,” said Art Kazmierczak, director, business and network development, Americas, Telia Carrier. “We anticipate the need for high-bandwidth services will continue to grow in Pittsburgh, as IoT products and services continue to drive talent recruitment and start-up incubators to previously underserved communities.”

Trend: Chinese leadership
Alibaba and Gemalto Work to Secure China's IoT Market

China is, as usual, kicking pigu in the global IoT market. Gemalto and Alibaba Group’s YunOS are working together to provide connectivity and security for YunOS, a cloud-based, data and services oriented Internet of Things (IoT) operating system.

“The YunOS is not merely about connecting things, it connecting everything by credible perception, reliable connectivity, and efficient circulation of services,” said Zhang ChunHui, President, OS Business Group, Alibaba. “By being a one-stop IoT security solutions provider and a long-time trusted partner, Gemalto has the right credentials and is an ideal fit to fulfill our YunOS vision.”

Gemalto supplies access to its Allynis Trusted Service Hub for security sensitive applications throughout the identity lifecycle. The companies said that the alliance is designed to extend YunOS’ vision of a uniform identity framework for disparate IoT applications.

“In recent years, the Chinese market is teeming with innovation, with Alibaba as one of the most active trailblazers in the industry. We are proud to be the technology enabler in Alibaba YunOS’ biggest IoT push,” said Suzanne Tong-Li, President, Greater China & Korea, Gemalto. “We have the rich expertise and experience in enabling security for a variety of IoT applications in China and across the globe, putting us in a sweet spot to provide security and trust in this ever-expanding ecosystem.”

China is racing toward IoT integration to a greater degree than almost any other country in the top 10 economies, depending on your measure. And it’s doing it fast. It seems like the Chinese government and the country’s industrial leaders are dedicated to IoT. The rest of us had better get moving, methinks.

Trend: LoRa
Semtech LoRa Technology Incorporated into Largest IoT Network in UK

Semtech Corporation, a supplier of analog and mixed-signal semiconductors, has deployed its LoRa Wireless RF Technology in a new low power, wide area network (LPWAN) in London as part of Digital Catapult’s Things Connected Program. The program’s goal is to foster innovation by providing businesses with free access to a LoRaWAN-based LPWAN for IoT applications. The initial network consists of 50 Everynet base stations, which makes it the largest LoRaWAN network in the U.K., and is the result of collaboration between U.K. IoT service provider Digital Catapult, British Telecom, Future Cities Catapult, Everynet, Beecham Research, AllThingsTalk, BRE, Imperial College London, Kings College London, UCL, and Queen Mary University of London. Together, they hope to create an IoT incubator program designed to drive smart technology solutions for infrastructure provisioning, traffic and transport services, energy management and environmental sensing.

“The Internet of Things has the potential to fundamentally change how we live, work and do business,” said Chris Sims, Managing Director, British Telecom. “But only by taking an open, collaborative approach can we truly maximize that potential, and help our customers to engage with this exciting new world of IoT technologies. We’re proud to be playing our part in making Things Connected a success, and helping London and the UK to build an exciting future as a leader in IoT.”

Some of the ideas proposed for the network include making roads safer for pedestrians and cyclists with data from sensors that monitor traffic congestion, pedestrian footfall counts, and crash impact incidents; improve quality of life for COPD and asthma sufferers by offering a cost-effective communication network for service providers to use to deliver environmental quality analysis; optimizing delivery drones with the deployment of micro wind speed and turbulence sensors across London to help with routing and battery optimization.

“Digital Catapult’s Things Connected program shows how private enterprises, educational institutions and local governments can work together to create a technology program that encourages companies to deploy and test innovative IoT solutions for their cities,” said Marc Pegulu, VP and GM, Wireless and Sensing Product Group, Semtech. “By setting up the LoRaWAN network and providing free access, Digital Catapult has made it easy for SMEs across London to test and bring their great IoT ideas to market.”

Trend: Multi-network platforms
Sierra Wireless Launches LTE-Advanced Multi-Network Platform for First Responders

Sierra Wireless released its new AirLink MG90, a high-performance LTE-Advanced vehicle networking platform that provides secure, always-on mobile connectivity.

“Sierra Wireless is the market leader in volume shipments of cellular gateways and routers, with a large installed base of high-speed mobile gateways for first responders in the North American market,” said Sam Lucero, Senior Principal Analyst for IoT, IHS Markit. “Platforms like the MG90, with its focus on multi-network switching capability, are addressing a key customer need for robust, highly-available connectivity technology options.”

Today’s mobile workforce, especially in high-intensity environments like for first responders, needs to connect more technology in and around their vehicles than ever before, and these devices need to remain securely connected at all times, even as the vehicle moves from one coverage area to another.

“First responder, transit, and field service fleets increasingly require multiple wireless networks to ensure always-on, secure communications in the field,” said Jason Krause, SVP and GM, Enterprise Solutions, Sierra Wireless. “The AirLink MG90 platform is designed to meet the demands of fleets today and in the future, enabling more informed and better equipped mobile workforces, by providing guaranteed connectivity for mission critical applications.”

The MG90’s multi-networking capability is optimized for demanding wireless applications, such as in law enforcement vehicles, which host multiple systems (body worn cameras, laptops, electronic citation systems, live digital video surveillance and automated license plate recognition systems) that all need to remain securely connected as the vehicle travels.

“Since we deployed the new AirLink MG90 in our test vehicle, we’ve been particularly impressed with its ability to connect to our two core networks—Verizon and FirstNet Band 14—at any one time,” said Josh Hearen, Deputy Sheriff, Brazos County Sheriff's Office. “Because it switches between both networks so quickly, the transition is invisible, resulting in almost no network downtime. When connected to the MG90, our officers are able to complete all of their research, paperwork and reporting remotely from the vehicle via their laptops, increasing productivity and saving the department, and taxpayers, money and superfluous man hours.”

In this weekly series, we’ll be previewing chapters for you to read in the hopes that you’ll like enough to read the whole thing. To do just that, for free, click here. Alternatively, there’s a paperback version available on Amazon for $14.99.

Edited by Ken Briodagh
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Editorial Director

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