Basis Technologies and Tech Mahindra Expand Smart Utilities


Smart utilities are leading the way into the future as energy crises continue across the globe. To help improve customers' experiences with these services while also reducing operational costs for providers, Basis Technologies has announced a new partnership with Tech Mahindra. The two companies will combine their offerings to help accelerate delivery of smart utility solutions in the U.S. and Europe.

Specifically, Basis Technologies’ platform-based solution for automation will be combined with Tech Mahindra’s managed process delivery offerings, so transactions processing and other functionality for utility businesses are improved. This includes streamlining meter-to-cash processes and saving anywhere from 30-50% in back-office efficiency.

The utility industry, like most others, is becoming increasingly digitized to meet the demand for anytime, anywhere services and experiences, built on a foundation of self-service and communications technologies.

“We believe that managing exceptions continues to remain critical in utility business process operation,” said Birendra Sen, Business Head, Business Process Services, Tech Mahindra. “Our partnership with Basis Technologies will empower the utility customers with a smart, intelligent, and platform-led back office solution that is essential for successful digital transformation and to gain market share.”

Basis Technologies is an SAP change and test automation software provider. The company’s offerings make it possible for businesses to modernize, adapt and maintain mission-critical SAP systems. Using Basis’ BDEx platform on Utility SAP, Tech Mahindra benefits from intelligent billing and revenue management and other capabilities.

Tech Mahindra provides digital transformation, consulting and business re-engineering services and solutions. The company has a specific focus on digital growth and is using the NXT.NOW framework to use next-gen technologies for digital transformations that meet the needs of today’s customers.

For utility providers, the combination of their offerings will make it possible to instantaneously correlate work orders, unpaid bills and/or reported complaints associated with customers, so they can provide faster, better care. They’ll also have access to predictive analytics to process data in real-time to provide help and answers before they even come up.

“We are thrilled to announce this new partnership with Tech Mahindra and are looking forward to collaborating to bring value to utility companies using SAP,” commented David Lees, Chief Technology Officer, Basis Technologies. ”Together, we strive to provide true customer-centric services through timely, accurate, and cost-effective back-end processes.”

Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]
Related Articles

Semtech Launches the AirLink XR60 5G Router Solution for Rugged Applications

By: Alex Passett    3/1/2024

Semtech recently announced the official launch of the AirLink XR60 5G Router Solution, designed to offer 6G and Wi-Fi 6 performance in an ultra-compac…

Read More

Morse Micro and Silex Technology Launch SX-SDMAH Industrial-Grade Wi-Fi HaLow Module

By: Alex Passett    2/29/2024

Silex Technology America Inc., a global provider of wireless networking solutions - in collaboration with Morse Micro, an IoT connectivity and smart i…

Read More

IT Leaders Must Reinforce IoT Security Plans, According to Viakoo

By: Alex Passett    2/28/2024

Earlier this week, enterprise IoT security provider Viakoo released the findings of its latest "2024 IoT Security Crisis: By the Numbers" survey, citi…

Read More

Now Live in Brazil, 1NCE Continues its Connectivity Conquest

By: Alex Passett    2/28/2024

This morning, 1NCE announced that it has officially gone live in Brazil. Delivering full network coverage and IoT software at disruptive price points,…

Read More

1NCE Challenges Industry Paradigm with Super Accessible High Data IoT Solution

By: Alex Passett    2/27/2024

This morning, 1NCE officially launched a High Data solution IoT for its customers - for one global price and with no hidden fees, volume commitments o…

Read More