New Relic is all about observability. With its all-in-one unified observability platform, data-driven processes for engineers become simpler; they can monitor, debug and improve their entire stack with more than 750 new integrations that New Relic has made available, and users only pay for what they use via New Relic’s pay-as-you-go pricing model. With IoT-centric use cases impacting industries like healthcare, ecommerce and retail, media and entertainment, diverse nonprofits and more (e.g. American Red Cross, Dominos, Topgolf, Verizon, Toyota, Shutterstock, Adidas, etc.), New Relic seeks to deploy more equitable access to observable technologies and solvable challenges for everyone as part of their efforts “to further technological growth for the greater good,” as one representative described.
Given New Relic’s ventures, it totally stands to reason that they’d conduct a report — the findings of which were released earlier this month — that offers in-depth analyses on the adoption rates of (and business value provided by) smart observability practices in IoT.
New Relic’s “The State of Observability for Industrials, Materials, and Manufacturing” report covers insights from hundreds of technology professionals across fields touched by the Internet of Things as we know it, and it shows how manufacturers are increasingly investing in observability to strategically optimize operational uptime and improve cross-team productivity.
Here’s a three-pointed, long-story-short breakdown of what the report shed light on:
- Driving Industry Advantages: As manufacturing embraces Industry 4.0 (and, in certain ways, is already entering “the Fifth Industrial Revolution,” as New Relic put it), creating competitive advantages with observability tools (as well as artificial intelligence) is creating great outcomes for teams. Close to 44% of manufacturing organizations said “AI solutions have been driving observability needs,” and that growingly complicated telemetry data sets have become more parsable. This increases incident detection and response capabilities, to boot.
- Reducing Outages: Manufacturing orgs also reported substantial improvement rates in mean time to resolution (MTTR) after achieving full-stack observability; 34% reported less-frequent high-business-impact outages, and only 12% estimated how outages that were encountered cost their organizations more than $1 million. (As you’d expect, the percentage is higher for those that haven’t tapped smart observability investments.)
- Boosting Secure Productivity: Per New Relic, 51% of manufacturing orgs expressed how observability improves cross-team collabs; they spoke of faster issue resolution and critical upgrades to DevSecOps cycles. This (as backed up by sources like IoT For All) “can significantly reduce the risk of security breaches” while teams stay productive when it comes to their IoT security testing, threat modeling and more in the deployment pipeline.
“We are witnessing a significant shift in how manufacturers adapt and thrive in a world driven by IoT and plenty of innovative technologies therein,” explained Manav Khurana, Chief Product Officer at New Relic. “These industries rely on observability to push innovation forward while maintaining reliable systems for their customers — all while cutting downtime and costs.”
That’s a great push to focus on, as far as we’re concerned.
Learn more about IoT news like this at IoT Evolution Expo 2025, which will be taking place from February 11-13, 2025, in Fort Lauderdale, Florida. Part of the #TECHSUPERSHOW experience, this event combines educational conference programming with a robust exhibit hall, networking events, and other activities, bringing together buyers and providers of business technology products and services that are critical to the Internet of Things.
Edited by
Greg Tavarez
